At Harvest Bloom we want you to be happy with every order. Because we sell living seeds and fresh, perishable flowers, our returns policy is a little different to most shops — here’s exactly how it works.

Faulty, damaged or not-as-described: If your order arrives damaged, faulty, or not what you ordered, we’ll make it right. Please email rachel@harvestbloomflowers.co.nz within 7 days of receiving your order, with a photo of the issue, and we’ll arrange a replacement or refund. This is your right under the New Zealand Consumer Guarantees Act.

Change of mind: As seeds and fresh flowers are perishable, we’re not able to accept change-of-mind returns once an order has been dispatched. Please choose carefully, and get in touch before you order if you have any questions — we’re always happy to help.

Seed germination: We source our seed from a reputable wholesaler and store it carefully, so it leaves us fresh and viable. Germination also depends on how and when seeds are sown, so we can’t guarantee results once seeds are in your hands. If you think there’s a genuine problem with a batch, please get in touch — we’ll always listen and do our best to help.

How to reach us: Email rachel@harvestbloomflowers.co.nz and we’ll get back to you as soon as we can.